#11a: Dissent isn't all bad.

Dissent can be a positive force for change. You should prefer to hear people speak openly on what they feel needs to change — or to voice their opposition to change — than to hear false assent. As least you know where these people stand.

If you make a change based on their concerns, you will likely have improved the organisation. And if you can ally them to your own cause, they will be staunch supporters, having undergone a shift in their thinking that their ego will want to protect.

Related: 11