Reference #84: People Before Strategy
Most CRHOs have always worked in HR, with little exposure outside the field. This may leave a gap in their understanding of a business; this limits their ability to diagnose and prescribe correct actions.
However, this gap can be overcome through inclusion in broader business discussion.
Charan, Barton, Carey. People Before Strategy, 2015. Reprinted in Reinventing HR, 2019. (10)